Implementation Team Manager
Help shape modern pension technology at Procentia, creating better online experiences for millions. Bring your perspective — if the role excites you, we’d love to hear from you.
About us
Procentia, part of the Brightwell Group, is an award-winning software and technology company specialising in the Pensions and Pension Risk Transfer/Bulk Purchase Annuities market. Established in 2002, the business is renowned for its web-based pensions administration and management system, IntelliPen.
Procentia’s products and solutions help pension schemes and administrators of all types and sizes manage exceptional volumes of data, meet the demand for self-serve technology, and provide meaningful, consumer-like experiences that users expect from modern online financial platforms while minimising the need for administrator intervention and involvement.
With offices in the UK and North America, Procentia supports some of the largest pension schemes, insurers and retirement plans across the private and public sectors, including BP, British Airways Pension Scheme, BTPS, Chicago Transit Authority, Legal & General Retirement America, Retirement System City of Detroit, Rolls-Royce, Royal London, and Universities Superannuation Scheme.
The job:
The Implementation Team Manager role has been created within our existing Implementation Teams to support continued growth of the business and to support our existing and new clients.
This is a leadership role that also requires you to have strong technical knowledge to upskill and build out our team of Implementation Consultants (IC) and to delight our clients.
As an Implementation Team Manager you will report to the Head of Professional Services and collaborate with all colleagues in the business. You’ll be responsible for a team of IC’s.
Here's what you'll be doing:
· Lead and motivate the team to high performance and quality
· Manage performance and celebrate success
· Mindfully support your team’s wellbeing, and ongoing development
· Support project resource scheduling and department capacity planning and time recording
· Work closely with relevant teams internally to ensure alignment and coordination across the business as part of the seamless implementation of existing and new systems
· Contribute to post implementation reviews helping to demonstrate success or otherwise of projects
· Meet with clients in a project support capacity
· Focus on standardisation of our products
Key skills and experience:
·· Excellent verbal, written communication and organisational skills
· Efficient problem-solving skills
· Team Management & Leadership
· Ability to inspire and motivate and provide constructive and actionable feedback
· Experience in implementing software systems
· Adaptable and agile
· An understanding of business processes and workflows
· Ability to learn new technologies quickly
· The ability to prioritise, meet deadlines and deliver rapid outcomes
Lets talk about what's in it for you...
· 25 days holiday (plus public holidays) increasing with length of service up to a maximum of 28 days, with carry over of up to 1 week
· Buying and Selling holiday (up to 1 week)
· Volunteer day
· 5% Employer contribution pension
· Life Assurance
· Private Medical Insurance
· Employee Assistance Programme (EAP)
· Health care cash plan
· Tusker – Electric Car Leasing scheme
Don’t meet every requirement?
We know that some candidates, particularly women, disabled people, LGBTQ+ individuals, neurodivergent people, and those from ethnic minority backgrounds, may hesitate to apply unless they meet every listed requirement. At Procentia, we’re committed to building a diverse, inclusive workplace where everyone can thrive. If this role excites you but your experience doesn’t align perfectly with every requirement, we encourage you to apply anyway. You could be a great fit for this role or another opportunity within our team.
- Department
- Client Success Delivery - UK
- Role
- Implementation Team Lead
- Location
- Bristol, UK
- Remote status
- Hybrid
- Employment type
- Full-time
About Procentia
Procentia is an award-winning software and technology company specialising in the Pensions and Pension Risk Transfer market. We design intelligent solutions that put administrators and members at the heart of any pension scheme.
Established in 2002, we’re renowned for our leading web-based pensions administration and management system, IntelliPen. Our platform helps schemes meet the demand for self-serve technology and provide meaningful consumer-like experiences that their members expect from online financial platforms.
With offices in the UK and North America, we support some of the largest pension schemes and retirement plans across the private, public, and insurance sectors.
We've been Highly Commended for ‘Technology Innovation of the Year 2025’ at the UK Pensions Awards, named 'Pension Technology Firm of the Year 2024' at the Pensions Age Awards, and voted ‘No.1 UK Pension Administration Software Provider’ in 2022 and 2023.
Check out our locations here.